At Complete Storage, we want you to feel totally comfortable and secure about storing your belongings with us. We know that moving can be a stressful ordeal, and not knowing the basics about self storage can increase your anxiety. That’s why we have put together the following list of common questions and answers about our storage facilities in Penticton, BC. Of course, if you have further questions or want to enquire about renting one of our storage units, all you have to do is give us a call!
l What Is Self Storage? - Self storage allows you to declutter your house or store your large items while you relocate. It’s a good way to save money on storage, because you move your own items in and out of the unit.
l How Do I Know What Size I Need? - We offer a wide array of storage unit sizes, so visit our rental page to determine which size would be best for you. You can also call us for further assistance.
l How Long Do I Need Storage? - For relocations, you may only need a few months. For decluttering, you may need longer. We offer short and long-term storage.
l How Do I Use Self Storage? - You can use self storage to store large furniture, extra inventory for your business, seasonal items, or large vehicles and boats.
l What Is a Drive-Up Storage Unit? - This kind of unit has its own loading zone, so you can drive your car right up to the unit for easier and more convenient storage.
l What Is a Roll-Up Door? - Roll-up doors are lifted from the ground upward, and are the most convenient for storing large items. They are made of lightweight metal, secured with latches, and open the entire expanse of the storage unit opening, so you can easily move large items in and out.
l Do You Offer RV and Boat Storage? - Yes, we have large outdoor spots that can accommodate trailers, RVs, and boats. Our boat storage spaces can take boats as long as 35’ and our RV spots can take vehicles as long as 45’.
l Is It a Monthly Rental Agreement? - Yes, we offer month-to-month rental terms to remain flexible for our customers.
l How Do I Access the Storage Facility? - Complete Storage is conveniently located in Penticton, BC and you can access your unit at any time between 6:00 AM and 11:00 PM every day of the week using our convenient smart entry app.
l Am I eligible for a refund if I vacate my unit before the end of the month? - At Complete Storage, while we offer a pro-rated charge upon moving in, we do not extend the same for early move-outs. This means if you move in during the middle of the month, you'll only be charged from your move-in day onwards. However, we do not issue refunds for any unused days if you decide to vacate your unit before the month's end. In other words, once paid, monthly fees are non-refundable regardless of when you leave.
l What is the procedure for resolving disputes relating to payments, questions, or policies? - At Complete Storage Centres, we prioritize clear communication and mutual understanding with our clients. However, in the event of any dispute relating to payments, questions, or policies, our signed lease agreement serves as the definitive guide for resolution. The terms of this agreement, which were mutually agreed upon at the start of the lease, provide the final word on any contentious issue. By defaulting to the rules and stipulations within this document, we ensure a consistent, fair, and transparent approach to dispute resolution.
l HELP! I've locked my phone in my storage unit! - In a traditional facility, if you locked your key in your unit, we would cut off your lock and you would need to purchase a replacement. With our Noke Smart Entry System, simply find a friend or family member with a smart phone, download the "Storage Smart Entry by Noke" app and sign into their device using your login information. You will now be able to access the gate and storage unit lock using your friend or family members phone to retrieve your device. No need to purchase a new lock!
Whether you are moving into a smaller space and need long-term storage options, or you just need to keep your items in a safe place for a couple of months, we can help. We offer short and long-term storage units. You can count on us for RV storage, trailer storage, boat storage, self-storage units, and more. Call us to reserve your unit today!